Naugatuck Auto Repair

Thank you Robert for the kind words. We hope our findings and the information Mezzio Auto Care provided were helpful.

Thank you Pam and Tom !

Lee, thank you for helping to make Mezzio Auto and it's staff the best at what we do. The coolant flush recommendation was incorrect, a click on the wrong box in the digital inspection sheet was the cause. The recommendation for a brake fluid flush at 2 years and approx 30,000 miles since your last brake service is reasonable. A rusty shock as you point out does not directly indicate performance issues but it does indicate age and time. The considerable rust led us to recommend shocks, which on an F-350 that that we knew tows a race trailer, race car, and the support equipment necessary to compete does push the limits on the suspension and braking systems. The picture of the differential grease shows that it appeared dirty and our tech, based on the appearance, suggested the drain and refill. We could not have know that it had been done recently at the dealership and are surprised that the condition had deteriorated in that little time. Lee, please call or stop in and speak with our Service Manager, Jay, to help reconcile our missed opportunity to exceed your expectations for services and repairs at Mezzio Auto Care.

Thank you for the 5 star endorsement and review. Every day the entire staff at Mezzio Auto has one goal, exceed our customer's expectations. That is a very ambitious goal but we use honesty, empathy and teamwork to effectively meet the challenges of this goal. We may not get it 100% right 100% of the time but.... Joe and Leslie thanks again for noticing how hard our staff works toward that goal while maintaining over a 92 % customer satisfaction rating.

Laurel, thank you for the 5 star review. The entire staff works very hard to exceed every Mezzio Auto Care's customer's expectations ! Always let us know how we've done. THANKS !!

Tony, thanks for the kind words and yes it has been MANY years that Mezzio Auto has been servicing your family's vehicles. Have a Happy New Year !

Thank you so much for the kind words and the 5 Star Review. Jeanne, Jay and Matt are Mezzio Auto Care's front line staff. They work very hard every day to schedule, coordinate, and return customer vehicles on the day promised at the price quoted, guaranteed ! More importantly, your comment " they will guide you through the necessary fixes..." is a take away that is so important but rarely mentioned. Mezzio Auto Care's Service Advisors are here to translate tech talk about your vehicle's repair or maintenance needs and help guide you in understanding what's wrong, why is this important to do, and what happens if you don't address the issue. Once again, thank you.

Gina thank you for the 5 star review and THANKS for the PIZZA !! The entire Mezzio Staff appreciates that you noticed how everyone at Mezzio Auto works hard to exceed every Customer's expectations and they wanted to let you know they loved the Pizza !! Thanks again.

Joan and William, thank you for the 5 star review ! And the reminder that performing regular maintenance and repairs on your family's vehicle will insure they always have safe and reliable transportation. Mezzio Auto's entire staff works hard to keep your family's vehicle running like new !